Booking Conditions & Cancellation Policy

Age Restrictions

The company regret that we cannot carry any passengers below the age of 18.

Any bookings made for under 18's after reading these conditions will be refused and refunded in line with our Passenger Cancellation terms below.

Passengers should be aware that our tours are fairly lively and active with plenty of short walks. Anyone who feels they may not enjoy a certain level of physical activity should contact us prior to booking.

Payment

Reservations will only be confirmed on receipt of full payment - in special circumstances customers can arrange a reservation with final payment by cheque or credit/decit card a minimum of 7 days before departure.

Payment Options

Cheques payable to:
Wild in Scotland
Stationmaster's House
Stromeferry
Ross-Shire
IV53 8UJ

Telephone bookings to UK +44 131 478 6500

Secure online bookings through our website.

The Kitty System

Tour prices exclude all food and accommodation. A kitty system will be used in which each passenger, on the morning of departure, will put the full kitty amount in cash into a cashbox for use of the group. The kitty will be used to pay for hostel accommodation, evening meals, breakfasts and on some tours, specific entrance fees and ferries. The group will use a proportionate amount of funds to cater for all dietary requirements. Those with a more costly diet may have to subsidise their own special requirements if their proportion of the kitty will not cover the cost.

A person may not travel without paying the full kitty amount. No tour refunds will be given upon refusal to pay the kitty. The group will dispose of any remaining kitty democratically.

Company Cancellations & Refunds

The Company reserves the right to cancel any tour. In such cases the limit of the Company's liability to the Customer is the return of monies paid.

If the Wild in Scotland management decides to offer a discount to some customer, or last minute discount prices, this does not affect the status of any customers who have previously paid the full price, and no discount will then become due to them.

If a customer(s) finds themselves alone in a twin bedded room or double room, then any other customers who have paid a supplement for a single room or double room will not qualify for any discount.

Wild in Scotland accepts no liability for loss, damage, injury or illness, which may or may not be received while travelling with Wild in Scotland, or travelling to or from the Wild in Scotland tour. All customers are strongly recommended to have their own comprehensive travel insurance to cover cancellation, medical expenses, personal accident, personal baggage, money and public liability for any loss or injury, including repatriation if necessary, before you travel.

Passenger Cancellations

Percentages of purchase price to be refunded to passenger upon their cancellation:

Over 14 days - 60% returned upon cancellation. Cancellation must be in writing.

Less than 14 days - 0% returned upon cancellation. 60% returned if seat is re-sold after the cancellation is received. Cancellation must be in writing and the tour departs full.

All tickets are transferable or may used against a higher calue booking up to 5 days in advance of departure. A £10 administrative charge will apply.

A doctor's note must be produce upon hospitalisation confirming that it would be unsuitable for the reserved to travel. In the even of a relatives death, a death certificate is required. In both cases, upon receipt of the required documentation, a full refund may be given less a £10 administrative charge.

Wild in Scotland Guarantee

Wild in Scotland and staff will go to every effort to exceed your expectations of your holiday in Scotland. Tours may vary due to adverse weather conditions and acts of God, breakdowns etc. We reserve the right to alter itineraries, transport or accommodation for whatever reason.

Other Companies and Suppliers

The Company will not accept or have any liability for any acts whether negligent or otherwise of any supplier or person providing services in connection with any tour unless such a person is employed by or under the direct control of the Company.